Covenant Healthcare Adds COVID-19 Hotline, Drive-Through Testing

As a means to minimize exposure to Coronavirus (COVID-19), Covenant HealthCare has established a hotline (989-583-3135) staffed by advanced practice providers and nurses to handle COVID-19 screenings via telephone.

Covenant HealthCare has also opened a drive thru COVID-19 Sampling Center specifically for individuals who have an order to be tested for COVID-19 from providers on the hotline or their doctor.

Hotline providers will screen callers for risk associated with COVID-19 and make recommendations. For those deemed to be low or moderate risk, hotline providers will offer information to callers related to monitoring their health and advise them to consult with their primary care physician. Those who are at high risk based on Centers for Disease Control and Prevention (CDC) guidelines will be directed to a sampling center or an emergency department.

The Sampling Center is located in the north parking lot at the Covenant Visiting Nurse Association building at 500 S. Hamilton in Saginaw. People who come to the center MUST have a doctor’s order to proceed to the tent area and have a sample taken for COVID-19 testing. As a safety precaution people are asked to remain in their vehicles throughout the process.

Individuals who come to the center without a physician order will be provided COVID-19 information and the number for the Covenant COVID-19 Hotline to determine if the test should be ordered. Currently, samples being taken at the center are being sent to laboratories outside the region and results are taking several days to come back.

The Covenant COVID-19 Hotline is operational every day from 6:00 a.m. to 10:00 p.m. and is open Monday-Saturday from 9:00 a.m. until 3:00 p.m.

Covenant strongly recommends that people concerned that they may have contracted COVID-19 call their doctor or the hotline. If someone is experiencing severe symptoms, they should go immediately to an emergency department, or call 911.

People are advised not come to the Sampling Center without a doctor’s order for COVID-19 testing.