(November 8 – 15)
Recent surveys of retailers and customers regarding self-checkout lanes are mixed.
Some stores say it helps lower labor costs and improves space availability. Others say theft reports have risen in these lanes, even if it’s a customer mistake, and maintenance costs are up.
Some customers say it saves time and is virtually hassle-free. Others say they miss interacting with real people and want help with checking out and bagging.
Some stores are adding self-checkouts while others are pulling back. Customers seem to want options.
POLL QUESTION: What is your preference when you check out at the store?
I love self-checkout and use it – 17%
I hate self-checkout and avoid it – 29%
I use both, depending on my shopping – 54%